To ensure the safe and timely delivery of our lingerie to our customers, we have established the following shipping terms. These terms apply to all orders placed under this agreement and clearly define the delivery area, delivery method, estimated delivery time, and the allocation of customer responsibilities.
I. Domestic Shipping within the United States
For orders within the United States, we typically use established and reliable local logistics services for delivery. Orders will enter the processing stage after successful payment and system confirmation. Generally, order processing time is 1-3 business days (excluding weekends and US public holidays). After shipment, the estimated delivery time for domestic orders within the United States is typically 3-7 business days, but the exact time may vary depending on the delivery address, weather conditions, or peak holiday periods.
All domestic orders will be tracked with available logistics information after shipment, allowing customers to check the package status at any time.
II. International Shipping
We offer international shipping services for orders outside the United States. International order processing time is typically 2-5 business days, but the exact delivery time will vary depending on the destination country or region, customs clearance procedures, and local logistics efficiency. Generally, international shipping is expected to take 7-20 business days.
International orders may involve customs duties, import taxes, or other clearance fees, which are usually borne by the recipient. We will make every effort to provide the necessary shipping and order documents to assist with customs clearance, but we are not responsible for delays caused by customs inspections, policy changes, or other uncontrollable factors.
III. Logistics Company Information
To ensure safe transportation and stable delivery, we will select reputable and experienced logistics partners for delivery based on the order destination and actual circumstances. Orders within the United States may be delivered by the United States Postal Service (USPS), FedEx, or United Parcel Service (UPS); international orders may be delivered by international courier companies or professional cross-border logistics service providers. The specific carrier for each order will be determined based on the logistics information provided at the time of shipment.
IV. Other Important Notes
Please ensure your shipping address is accurate and complete when placing your order. Any liability and additional costs arising from delays, returns, or loss of packages due to incorrect addresses, incomplete information, or unattended delivery will be borne by the customer. If your package encounters any problems during transit, we will assist you in contacting the carrier.
We are committed to providing transparent and reliable shipping services and will continuously optimize our logistics processes. If you have any questions about these shipping terms, please feel free to contact our customer support team.
Tel: (425) 494-3524 Our team will respond to your inquiry as soon as possible and ensure you receive satisfactory assistance. Thank you for choosing us; we look forward to providing you with excellent service!
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