To help users better understand common issues they may encounter when purchasing and using lingerie, we have prepared this FAQ. This FAQ aims to clearly explain product information, instructions for use, after-sales service, and scope of liability to ensure a good shopping experience and protect the legal rights of both parties.
Regarding product display and description, we have made reasonable efforts to ensure that the product images, size specifications, material information, and functional descriptions displayed on the website are true and accurate. However, due to differences in shooting light, display equipment, or production batch variations, the actual product may have slight differences in color, details, or texture. These differences are within a reasonable range and do not constitute quality issues. We recommend that users carefully review the relevant instructions on the product page before placing an order.
Regarding sizing and wearing experience, the fit and comfort of lingerie may vary depending on individual body type, wearing habits, and design. Our sizing suggestions are for reference only and do not constitute an absolute guarantee. Problems arising from personal subjective wearing experience or improper size selection are generally not within the scope of quality liability.
Regarding use and care, lingerie is intimate apparel and should be maintained according to the product’s recommended washing and care methods. Deformation, damage, or performance degradation caused by improper washing, incorrect use, prolonged stretching, or high-temperature treatment is not covered by the quality guarantee.
Regarding transportation and receipt, if the user finds obvious damage to the outer packaging or any abnormalities in the product upon receipt, they should contact customer support within a reasonable time and provide relevant proof. For transportation delays caused by logistics company operations, weather, or other uncontrollable factors, we will assist in tracking the package status but will not be liable for any indirect losses arising therefrom.
Regarding returns and after-sales service, for hygiene and safety reasons, some lingerie items may not be eligible for return or exchange after being opened, tried on, or used. Orders meeting the return/exchange conditions will be processed according to the refund and return/exchange policy published on the website. Specific conditions, procedures, and timelines are subject to the relevant policy page.
To the extent permitted by law, this website is not liable for any personal consequences, emotional experiences, or indirect losses arising from the use or inability to use the product. These terms do not affect the legal rights enjoyed by consumers under the law.
We reserve the right to interpret, update, or adjust these terms in accordance with laws and regulations. Any changes will take effect upon publication on the website; users are advised to check regularly for the latest information.
If you have any questions about these terms, please feel free to contact our customer support team.
Tel: (425) 494-3524 Our team will respond to your inquiry as soon as possible and ensure you receive satisfactory assistance. Thank you for choosing us; we look forward to providing you with excellent service!
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